Session Key
Welcome To Secure Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
To provide you with the highest level of customer support and satisfaction, a member of our team would first like to discuss the problem. Please call Apprentice Information Systems, Inc. to begin troubleshooting and addressing of your concerns.
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You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
Instructions:
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique session key. You will then enter the key in the field above and click the Submit button to initiate the screen-sharing session.Step 2: You are prompted to run a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Useful Links
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Apprentice Remote Support Phone: (479) 631-8054 Fax: (479) 631-9291 |