Welcome To Secure Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
To provide you with the highest level of customer support and satisfaction, a member of our team would first like to discuss the problem. Please call Apprentice Information Systems, Inc. to begin troubleshooting and addressing of your concerns.
You will find the answers to security questions and system configuration requirements on our FAQ
page. You can also view a demonstration of a screen-sharing session.
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique session key. You will then enter the
key in the field above and click the Submit button to initiate the screen-sharing session.
Step 2: You are prompted to run a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.